Frequently Asked Questions

How long will it take to receive my hoodie?

Once your order is placed, we process and dispatch it within 1–3 business days. Standard domestic shipping typically takes 3–5 business days. You’ll receive a shipping confirmation email with a tracking link as soon as your package is on its way!

How do I choose the right size?

Our hoodies feature a modern, relaxed fit that works great for everyone. We strongly recommend checking our detailed Size Guide on the product page before placing your order.

Pro Tip: If you prefer an oversized, extra-cozy fit for relaxing at home or matching with family, we suggest ordering one size up.

What are the hoodies made of, and how do I care for them?

Our hoodies are crafted from a premium, heavy-weight cotton-polyester fleece blend designed for maximum softness and durability. To keep your hoodie looking and feeling like new:

• Machine wash cold inside-out with like colors.

• Tumble dry on low or line dry.

• Do not iron directly over printed/embroidered designs or use bleach.

What is your return and exchange policy?

We want you and your family to absolutely love your hoodies! We accept returns and size exchanges on unworn, unwashed items in their original condition within 30 days of delivery. Just reach out to our support team to start a return or exchange.

Are the hoodies safe and comfortable for kids and sensitive skin?

Yes! Every hoodie is made with tagless labeling to prevent itching and irritation. All dyes and fabric materials meet strict safety standards, ensuring they are safe, hypoallergenic, and comfortable for sensitive young skin.

How do I contact customer support if I have a question about my order?

You can easily reach us through our Contact Page or by emailing us directly. Our customer support team responds to all inquiries within 24–48 hours (Monday through Friday).